Privacy Policy
We respect your privacy. This summary describes how we collect, use, and protect information when you use our telehealth urgent care services.
What We Collect
- • Health information: medical history, symptoms, diagnoses, treatment plan, and prescription history.
- • Identifying & contact details: official ID copies, legal name, date of birth (DOB), phone number, and email.
- • Technical & Transaction Data: payment/billing data, hardware and usage logs (device identifiers, IP addresses), and secure communication logs.
How We Use It
- • To provide clinical telehealth care, order medical prescriptions, issue referrals, manage bills, and process appointment bookings.
- • To maintain, enhance, and secure our telemedicine architecture, and to correspond with you (visit reminders, follow-ups).
- • For legal compliance, public health oversight, internal quality assurance, and, strictly with explicit patient consent, research purposes.
Who We Share With
- • Your direct care team members, designated local pharmacies, labs, insurance organizations (upon superbill requests), and authorized business associates (telehealth platform providers, secure hosting infrastructures, and payment processors).
- • State authorities when specifically required by law or to prevent imminent physical harm. We will always obtain your written authorization for any other data disclosures.
